Operations Manager
Available for exploratory interviews.
Ref: EP16100342
Published author of the book "When Tomorrow Starts Without Me, We Didn't Get to Say Goodbye" (2024), acclaimed for aiding grief survivors and mental health healing.
• Acknowledged by East Coast Radio, Hindvani Radio, Radio Veritas South Africa, Netcare, and the Durban International Book Fair for contributions to wellness.
• Book selected by the South African Counsel of Applied Psychology for inclusion in university libraries nationwide.
• 16-year veteran in Woolworths Management, leading high- volume Flagship Stores Gateway and Pavillion with daily FBH turnovers up to R6 million.
• Five-time recipient of the Woolworths Divisional Difference Award.
• Recognized as a Subject Matter Expert (SME) in Employee Relations at Woolworths.
• Spearheaded national marketing initiatives, including RE Jeans Instore advert and customer service and HR career growth videos.
• Instrumental in the Finalist - ITHALA Most Influential Business Women of the year (2019)
. Catalysed Woolworths Gateway store to #1 rank through strategic partnership with Auto Trader, generating 2 million Rands in uniform sales.
• Mentored 20 employees into management positions, bolstering career development.
• Instrumental in nominating staff for the Woolworths Difference Award, significantly boosting morale.
• Managed a team of 80, ensuring operational excellence and integrity.
• Reduced operational expenses by 12%, optimising store efficiency.
Company classification: Service Provider (supply chain, professional services, repair & maintenance, etc.) Industry in: Wholesale | Retail Wholesale | Retail - Including general hardware | tools Highest formal qualification and other: Diploma Years of experience range: g. 20 to 30 years (e. More than 10 years management) Annual package range: South African Rand - ZAR Annual package range: 251 000 - 350 000, per annum Nationality: South African Home and other languages: English Gender: Male Ethnicity: Indian Candidate location: South Africa Location preference: I am open to positions both nationally and internationally.
Contribution Compass Profile: Custodian
Activating: 21.13 Inspiring: 23.24 Sustaining: 27.82 Refining: 27.82
The Custodian is one of the eight natural energy profiles identified by the online profiling tool Contribution Compass that Enshrine Placements have incorporated into their recruitment process to help improve employee engagement. Putting the right profiles together means deliberately structuring your team to function at its optimum.
In this video we address some questions to demonstrate how a Custodian can leverage the most value for your team.
Online Interview Questionnaire
Primary purpose of current/most recent position:
Accomplished Management Professional excelling in Commercial, Operations and Project Management, Customer Service and HR/ER Management. Cross - functional Leadership and Team Management. Risk, Loss Prevention and Shrinkage Management. Product Management, Sales and Visual Management. Research and Competitive Analysis
Core elements or functions that must operate effectively in order to achieve primary purpose:
I am a Values-based Leader dedicated to Integrity, Service Excellence, Accountability, Quality, Innovation, Energy, Passion, Commitment, and Sustainability. I tend to demand the same from all team members.
Description of self, along with greater purpose and passions:
I am a seasoned professional, profoundly equipped with a wealth of industry knowledge. I inspire individuals to unlock their full potential. My expertise in Customer Service is evidenced by a proven track record in Coaching and Training, consistently achieving service excellence.
I am self-motivated with the natural ability to identify and cultivate key people. My creative prowess shines through in my work as a Photography and Video Director and Production Manager, where I adeptly transform creative concepts into compelling visual narratives. am seeking a new opportunities to make a significant difference within an organisation that requires a dynamic and objective driven individual.
Ideal business title:
(starting with the title of your most ideal position first) Regional Operations Manager or Regional Project Manager / Regional / Area Manager - Commercial / Retail
Employee Relations (ER) Manager
Key responsibilities and accountabilities of ideal position:
Oversee critical projects from conception to delivery. Pioneer operations and risk management initiatives across the business. Ensuring compliance with company policies and procedures. Develop and implement strategies to optimise sales and profitability. Recruit, train, and supervise staff members, fostering a positive work environment. Handle customer complaints and resolve issues to maintain high satisfaction levels. Transforming customer service and enhancing the shopping experience by optimising sales opportunities and cost management. Collaborate with sales, marketing, and management teams to develop integrated solutions and achieve common goals.
Skill area of competence:
CROSS-FUNCTIONAL LEADERSHIP AND TEAM MANAGEMENT
• OPERATIONS MANAGEMENT
• PROJECT MANAGEMENT
• HR - ER MANAGEMENT
• CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
• RISK, LOSS PREVENTION AND SHRINKAGE MANAGEMENT
• PRODUCT MANAGEMENT
• SALES AND VISUAL MANAGEMENT
• RESEARCH AND COMPETITIVE ANALYSIS
• EXCELLENT TIME MANAGEMENT
. CONTINUOUS IMPROVEMENT AND PROBLEM-SOLVING
• METICULOUS ATTENTION TO DETAIL
• TEAM BUILDING AND TALENT DEVELOPMENT
• CONFLICT MANAGEMENT AND RESOLUTION TECHNIQUES
• STATISTICAL FORECASTING
• MARKET TRENDS AND DATA ANALYSIS
• ANALYTICAL
• CALENDAR AND SCHEDULING
• CRITICAL THINKING
• TEAMWORK AND DELEGATION
• COMMUNICATION AND NEGOTIATION
• COST MANAGEMENT
• PLANNING AND DESIGN
Career summary:
Woolworths Retail 16 years in Fashion, Beauty, Home
CNA Retail 9 years
Louren Aluminium (Family Owned) +-19 years experience
What do you absolutely love doing:
Team Building / Motivation / Inspiration
Spreading Energy / unlocking people's full potential
Problem solving
Creative photography
Innovation
Ideal company (culture and values):
Values-based company who care for their people and who live the values of Integrity, Service Excellence, Accountability, Quality, Innovation, Energy, Passion, Commitment, and Sustainability.
If you are looking for a Operations Manager, then do get in touch.
Call the Head Office – Gauteng, SA. + 27 10 597 0862.
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